Sally Chan
I create a fascinating parallel universe with the collective memories from all of us.

Shipping & Return

Shipping Policy

All paintings and prints ship within 1-2 business days after purchase. Original paintings are shipped fully insured via UPS for US Customers and US Priority mail for International Customers. Expedited shipping is available to most states and countries please contact us with your shipping address for a quote prior to purchase. 

International Customers please note that any Duty Tax, Import Fees or other charges that may incur from receiving an out of the country shipment are the responsibility of the buyer. Please check with your local postal service to learn about these fees for your specific country

Return Policy:

Original Art
While we believe you will be very happy with your artwork, if you are not satisfied with your purchase.
Please notify us within (3) days of Delivery to confirm & authorize your return.  After we authorized your request, you have 7 days to return it to me in all the original packaging that it came in. Please return it through FedEx or UPS with insurance (the value of the painting listed) to make sure it is delivered back in reselling condition. Once received and inspected for damages, we will refund your purchase price excluding shipping and handling cost when the item is returned in its original condition. You will be responsible for the return shipping cost. 

Fine Art and Canvas Print.  
You will be issued a merchandise credit/exchange for the original purchase price (excludes any shipping and handling costs) .

Custom artwork
Due to the nature of Custom artwork, I do not offer returns or refunds on custom made to order art. I will always work with you and do many revisions to make sure I get it perfect for you. If you are not happy you can always exchange for any ready made painting have n store. I can also offer a refund but reserve the right to request a 25% materials fee

In the event a package is damaged in transit, please contact us immediately. If the painting is repairable we will send for it to repair it. Keep all of the packaging material and we will file a UPS or USPS insurance claim for you if the damage can not be repaired. If a package is damaged you can choose to have your purchased refunded via the USPS or UPS insurance claim or use it towards a new purchase or custom painting to replace it..